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Preparing for peak trading, bank holidays and deployment freezes in 2021
Throughout the year Poq will have a number of deployment freezes to ensure stabilities of apps at all times especially during peak periods and public holidays.
To ensure that quality and performance remains high regardless of the time of year, below are some key dates and activity to be aware of, and also some guidance on what you can also to do prepare.
Poq does not work on UK bank holidays and will have small deployment and release freezes to ensure that everything is stable and predictable when we are not in the office. We will continue to have 24/7 monitoring and will react to any Poq caused P1 issues during this time but will not have manned support to react to non-critical issues or client caused issues.
There are small deployments and release freezes lined up with UK bank holidays and longer freezes to cover peak trading over black Friday and Christmas periods. Having deployment freezes will control the risk of any unforeseen issues that may arise after a release and ensure the app runs well when traffic may be high but dedicated resource is low.
|Event||Dates||Last Deployment||Earliest deployment|
|Summer Bank Holiday||Monday 30 August||Thursday 26 August||Tuesday 31 August|
|Black Friday / Cyber Monday||Friday 26 November, Monday 29 November||Tuesday 16 November||Thursday 2 December|
|Christmas, Boxing day & New Year||Friday 25 December - Tuesday 28 December & Friday 1 January||Thursday 16 December||Tuesday 4 January 2022|
Often issues arise on the app when changes are made on the client side that links to the app. Please sync up with our freeze dates and don’t make changes to any feed structures, check out URL or any other code or integration that is used for the app’s functionality. If you change anything which goes on to cause an issue while we are in a freeze or over a bank holiday, we won’t be able to resolve it until the earliest deployment day.
Please also keep us informed of any sales, marketing campaigns or anything else that is likely to significantly increase traffic. We have auto-scaling set up and also will do manual scaling around Black Friday and Christmas sales, but it is always better to be able to predict and prepare. Please let the Support team aware in your catch-ups.
Unless it is also a UK bank holiday, Poq will be working the contracted hours for US bank holidays.
|Martin Luther King Jr Day||January 20||Yes|
|Presidents’ Day||February 17||Yes|
|Memorial Day||May 25||No Cover - UK Bank Holiday|
|Independence Day||July 4||Yes|
|Labor Day||September 6||Yes|
|Columbus Day||October 11||Yes|
|Veterans Day||November 11||Yes|
|Thanksgiving Day||November 26||Yes|
|Christmas Day||December 25||No Cover - UK Bank Holiday|